Payment Policy
Zohra Trading Limited aims to provide customers with a convenient and secure checkout experience. This policy explains the payment methods available, payment processing, currency, billing, and order verification.
1. Accepted Payment Methods
Available payment methods are displayed at checkout. Depending on availability and eligibility, supported payment options may include:
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Credit and Debit Cards: Major card networks, such as Visa, Mastercard, and American Express, where supported.
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Klarna: Flexible payment options may be available to eligible customers, subject to Klarna's terms and approval.
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Shop Pay: Shop Pay may be available for eligible orders and customers, subject to the options displayed at checkout.
Please check the checkout page to confirm which payment methods are currently available for your order.
2. Payment Security and Processing
Our online store is powered by Shopify. Payments are processed through the payment providers and services available at checkout.
Payment providers use security measures designed to help protect payment information. The handling of card details depends on the payment method and payment provider used.
We do not intentionally store full payment card details on our own servers. For further information about how personal information is collected and handled, please review our Privacy Policy.
3. Currency and Billing
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Transaction Currency: Prices are displayed and charged in British pounds sterling (GBP, £), unless otherwise stated at checkout.
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Order Price: The applicable product price is the price displayed at checkout when the order is placed, subject to any clearly disclosed shipping charges, taxes, or other applicable costs.
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Billing Information: Please ensure that your billing details are accurate and match the information required by your bank or payment provider. Incorrect details may result in payment delays or declined transactions.
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Order Confirmation: After placing an order, you will receive an order confirmation by email. Please review it and contact us promptly if you notice an error.
4. Payment Authorisation and Order Verification
When you place an order, your payment may need to be authorised by your bank, card issuer, or payment provider before the order can be processed.
To help prevent unauthorised or fraudulent transactions, we may review orders that appear unusual or require additional verification.
We reserve the right to delay or cancel an order where there is a reasonable concern about fraud, unauthorised payment, or payment failure. If an order is cancelled after payment has been collected, any refund due will be processed in accordance with applicable law and the relevant payment provider's procedures.
5. Failed or Declined Payments
If your payment is declined or cannot be completed, please check your payment details and contact your bank or payment provider if necessary.
You may also try another payment method available at checkout. An order will not be considered fully paid until the payment has been successfully processed or confirmed according to the applicable payment method.
6. Refunds and Payment Disputes
Any eligible refunds will be handled in accordance with our Returns & Refunds Policy and applicable consumer law. Refund processing times may vary depending on the original payment method and payment provider.
If you have a question about a charge or payment, please contact our customer support team so we can assist you.
Nothing in this policy limits your statutory consumer rights.
7. Company Information
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Registered Company Name: Zohra Trading Limited
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Company Registration Number: 17426313
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Registered Office Address: Havelock Court, Havelock Rd, Southall, UB2 4NR, United Kingdom
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Country of Incorporation: England and Wales
8. Contact Information
For payment questions, billing enquiries, or checkout assistance, please contact us:
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Phone / WhatsApp: +44 7988 581435
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Support Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT). Weekends are closed.
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Response Time: We aim to respond to enquiries within 24–48 business hours.