FAQ – Frequently Asked Questions

1. Orders & Shipping

  • Q: How long does delivery take?

    A: We ship all orders using the Royal Mail Special Delivery service. Most packages are delivered the next working day, though delivery times may vary depending on the destination and holiday periods.

  • Q: Is shipping free?

    A: Yes! We offer free shipping on all orders with no minimum purchase required.

  • Q: Do you offer same-day dispatch?

    A: Yes, orders placed by 4:00 PM (Monday to Friday) or by 11:00 AM on Saturdays will be dispatched the same day.

  • Q: How can I track my order?

    A: Once your order is dispatched, you will receive a tracking number via email. You can use this number on the Royal Mail website to track your delivery in real-time.

2. Products & Quality

  • Q: Are your fragrances original?

    A: We specialize in offering popular luxury-inspired fragrances and everyday perfumes as high-quality alternative versions. We operate as an independent online retailer.

  • Q: Are all brand names and trademarks official?

    A: All brand names, logos, and trademarks belong exclusively to their respective brand owners and are used on our website solely for identification and descriptive purposes. Lumea Store Limited is not officially affiliated with or endorsed by designer brands.

3. Returns & Refunds

  • Q: Can I return or exchange my perfume?

    A: Due to health, safety, and hygiene regulations regarding cosmetic and fragrance products, opened, unsealed, or used items cannot be returned or refunded. Please review your choice carefully before purchasing.

  • Q: What should I do if my package is delayed or missing?

    A: If your tracking shows a delay, please allow 3 to 5 business days during peak periods. For packages marked as delivered but not received, please contact the courier or local authorities immediately, and notify our support within 48 hours.

4. Payments & Security

  • Q: What payment methods do you accept?

    A: We accept major credit and debit cards (Visa, MasterCard, Amex), Klarna, and Shop Pay for secure and flexible checkout.

  • Q: Is my payment information secure?

    A: Yes. All transactions processed on our store are fully secure, encrypted, and adhere to strict PCI-DSS standards.

5. Contact & Support

  • Q: How can I contact customer support?

    A: You can reach us through the following channels:

    • Email: officiallumeastores@gmail.com

    • WhatsApp / Phone: +44 7988 581435

    • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)